Predefined Replies in BizCore System
Predefined Replies in BizCore allow your support team to respond quickly and consistently to common customer inquiries. This feature saves time, ensures professionalism, and maintains consistent messaging across your organization. This guide provides step-by-step instructions on how to create a new predefined reply.
Access the Predefined Replies Setup
1. Log in to your BizCore administrator account.
2. Navigate to the Setup menu from the sidebar or top navigation bar.
3. Click on Support to expand the support configuration options.
4. Select Predefined Replies to open the list of existing replies.
5. Click the + New Predefined Reply button to create a new one.
Fill in the Predefined Reply Details
You will see a form to configure the new predefined reply.
| Field | Description |
|---|---|
| Predefined Reply Name* | Enter a descriptive name for the reply (e.g., Welcome Message, Ticket Acknowledgment, Troubleshooting Guide). (Required) |
| Reply Content* | Write the full message or response text that will be used when selecting this predefined reply. (Required) |
Note
Use clear, polite, and professional language in your reply. Include placeholders if needed for personalization, such as client name or ticket number.
Example of a Good Predefined Reply
Here’s an example of a properly written predefined reply:
– Name: Ticket Acknowledgment
– Content:Â
Hello [Client Name],
Note
Using placeholders like
[Client Name]allows you to personalize responses before sending them.
Save the Predefined Reply
1. Review the reply content to ensure there are no spelling or grammar errors.
2. Click Save to store the predefined reply in the system.
3. Your reply will now appear in the list and can be selected when replying to tickets.
Using Predefined Replies
Once created, predefined replies can be used by your support team directly from the ticket interface:
– Open a customer ticket.
– Select the predefined reply from the dropdown menu.
– Personalize it (if needed) before sending.
Creating predefined replies in BizCore is a quick and efficient way to improve your support team’s productivity and ensure consistent, professional communication with clients. By following the steps above, you can easily set up and manage replies that meet your company’s support standards.