New Service in BizCore System
Services in BizCore allow you to categorize and organize the different types of support your company offers. By creating clear and specific services, you make it easier for clients to select the correct service type when submitting a ticket, and you help your support team route issues to the right department. This guide walks you through the step-by-step process of adding a new service in BizCore.
Access the Service Setup
1. Log in to your BizCore administrator account.
2. Navigate to the Setup menu from the sidebar or top navigation bar.
3. Click on Support to expand the support configuration settings.
4. Select Services to view the list of existing services.
5. Click the + New Service button to create a new service.
Configure the Service
You will be prompted to fill in the service details:
| Field | Description |
|---|---|
| Service Name* | Enter a clear, descriptive name for the service (e.g., Technical Support, Software Installation, Billing Inquiries). (Required) |
Note
Choose names that make sense to both clients and staff. Avoid vague terms. Each service should represent a unique support category.
Save the Service
1. Double-check the service name to ensure it is accurate and descriptive.
2. Click Save to create the new service.
3. The new service will now appear in the list of available services and will be selectable when a client or staff member creates a ticket.
Managing Existing Services
Once services are created, you can manage them at any time:
– Edit a Service: Click the Edit icon to rename or update an existing service.
– Delete a Service: Remove unused services by clicking the Delete icon. (Use caution — removing a service may affect tickets assigned to it.)
Benefits of Creating Services
– Better Ticket Categorization: Helps clients submit tickets under the correct category.
– Faster Response Times: Routes tickets to the right team or department quickly.
– Improved Reporting: Generates more accurate statistics on what types of issues your team handles most often.
– Organized Support Workflow: Simplifies ticket management for your staff.
Creating Services in BizCore is an essential step to streamline your support process. Properly defined services make it easier for clients to submit tickets correctly and for your support team to manage requests efficiently. Regularly review and update your service list to keep it relevant to your business operations.