Core Features
Knowledge Base
Knowledge Base Management | Streamline Support & Training
The Knowledge Base Module in BizCore streamlines creating, organizing, and managing internal and external knowledge resources. It centralizes information for easy access by staff and customers, supports article and group creation, controls visibility by user roles, and keeps your knowledge repository current. Ideal for customer support or internal training, it enhances information flow and promotes self-service.
Knowledge Base Feature Benefits
Key Features
Explore key functionalities like intuitive article creation, flexible article management, and customizable group settings, designed to enhance knowledge-base efficiency within BizCore.
Intuitive Article Creation
Easily create and manage articles using a rich text editor, with options to assign them to specific groups and customize slugs for direct access. This feature ensures that your knowledge base content is clear, well-organized, and accessible, providing users with valuable information that is easy to find and navigate.
Flexible Article Management
Control the visibility of your knowledge base articles by designating them as internal or external, and temporarily disable content without deleting it. This feature allows you to manage your knowledge base dynamically, ensuring that only relevant and up-to-date information is accessible, while keeping other content on standby.
Customizable Group Settings
Create and manage groups with customizable colors, descriptions, and order, making it easier for users to find related articles. This feature organizes your knowledge base content effectively, allowing you to categorize information in a way that is logical and user-friendly, enhancing the overall user experience.
Comprehensive Access Control
Fine-tune access permissions for staff and customers, ensuring that sensitive information is secure while providing valuable resources to the right audience. This feature offers robust security and control over your knowledge base, ensuring that only authorized users can access specific content, which helps protect your organization’s knowledge assets.
Disabling Knowledge Base Feature
Easily disable the knowledge base for customers or specific staff members, streamlining their user experience. This feature allows you to customize the availability of your knowledge base, ensuring that users only see the content that is relevant to them, reducing clutter and enhancing usability.
Explore BizCore
Experience seamless financial management tailored for SMEs. Boost efficiency, ensure compliance, and make data-driven decisions with Bizcore’s cloud accounting software.