Advanced Features
Support Tickets
Efficient Support Ticket Management for Streamlined Customer Service
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Support Tickets Benefits
Key Features
Streamline support with automatic ticket management, customizable statuses, predefined replies, and email-to-ticket conversion. Organize by department, auto-close inactive tickets, and manage non-staff access.
Ticket Management
Streamline the ticket management process by automatically assigning tickets, setting priorities, and notifying relevant staff members. This feature ensures that customer inquiries are addressed promptly and efficiently, improving response times and overall support quality.
Ticket Statuses and Priorities
Tailor ticket statuses and priorities to fit your business needs, ensuring the most urgent tickets are handled first. This feature helps prioritize critical issues, allowing your support team to focus on resolving the most pressing concerns and enhancing customer satisfaction.
Predefined Replies and Knowledge Base Integration
Save time with predefined replies and easily insert knowledge base links to provide customers with quick resolutions. This feature speeds up the response process, reducing the workload on your support team and offering customers immediate access to helpful resources.
Private Staff Notes
Collaborate more effectively by adding private notes to tickets, accessible only to staff members involved in the resolution. This feature facilitates internal communication, ensuring that all team members are informed and aligned when addressing complex issues.
Email to Ticket Conversion
Convert customer emails into support tickets automatically, ensuring no query goes unnoticed. This feature helps centralize all customer inquiries within the ticketing system, preventing any messages from slipping through the cracks and improving the organization of your support efforts.
Department and Service Management
Organize tickets by department and service, making it easier to track and resolve issues based on the customer’s specific needs. This feature provides structure to your support system, ensuring that tickets are routed to the appropriate teams for faster and more accurate resolutions.
Auto Close Tickets
Automatically close tickets that have been inactive for a specified period, keeping your ticket queue clean and manageable. This feature helps maintain an organized support system, reducing clutter and ensuring that only active issues remain in focus.
Non-Staff Access Control
Grant or restrict access to tickets for non-staff members, allowing flexibility in how customer support is managed. This feature offers customizable control over who can view and interact with tickets, ensuring that sensitive information is protected while maintaining effective support processes.
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